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Frequently Asked Questions

Can SyMetric (C6 and BIO) incorporate changes in the configuration after the trial has started?

SyMetric platform has been designed to handle various Study Types including Block Randomized, Kit Randomized and Non-Randomized (Open Label) Studies. SyMetric is also capable of switching between Block Randomized and Kit Randomized Trials even while the study is on course (depends on the complexity of the study).

Can SyMetric handle different types of Studies?

SyMetric platform has been designed to handle various Study Types including Block Randomized, Kit Randomized and Non-Randomized (Open Label) Studies. SyMetric is also capable of switching between Block Randomized and Kit Randomized Trials even while the study is on course (depends on the complexity of the study).

Does SyMetric have SOPs in place to handle various business scenarios?

We have detailed, written instruction in form of SOPs to achieve uniformity in the performance of specific functions. All our processes have been well documented and the same has been enforced on all of SyMetric employees and Partners to ensure the highest standards are met.

Does SyMetric come with IVRS capabilities?

SyMetric made a conscious decision not to include the IVR feature in SyMetric C6 and BIO. With more and more users going online with improved connectivity (due to fail-proof 24/7 internet connectivity and increased bandwidth offerings), IVR is less frequently used by customers. At the same time, Customers pay extra hidden costs for this IVR feature irrespective of the extent of usage.

However, we recognize the need for support for the remote possibility of the IWRS system not available due to connectivity issues at the site. Hence we offer the following options to our Customers in place of the IVR feature.

Solution 1: CROs are very closely connected with the sites and they have 24/7 operation by virtue of their business and they are accessible to the sites during the Site’s business hours. We wanted to capitalize on this aspect, by providing separate access to a pre-identified CRO Project Manager or Site Agent with an option to carry out critical transactions on behalf of Site Users. These users will have additional login facilities besides their normal login so that one can assign accountability to all these transactions. Normally, 21 CFR part 11 guidelines do not recommend the IWRS vendor to carry out the transactions.

Solution 2:Alternatively, we can provide the contact details of the Unblinded user (identified at the beginning of the study) from SyMetric, in case of the above system non-availability issues. Site users can call these numbers with required help for pre-agreed critical transaction support like Randomization, Unblinding,etc. SyMetric users will log into the system and carry out the transaction on behalf of the site users. However, all such requests should have the written consent of Site Users as well as the Sponsor Project Manager to carry out the transactions.

How can we access the SyMetric C6/BIO portal? Do we have to invest in Servers for hosting SyMetric C6/BIO?

SyMetric is offered in SaaS Model to the clients. All our applications are hosted on our servers. You do not have to invest for any infrastructure. All you need is a device with access to the internet.

Is there a notification mechanism integrated into the SyMetric C6 and BIO to update its users on relevant information?

SyMetric C6 and BIO have a universal notification Centre. Notifications are sent to the pre-configured users for all the critical transactions performed on the system.

Does SyMetric train users on how to use SyMetric C6 or SyMetric BIO?

SyMetric follows a very simple approach to the user interface. All the transactions have been designed in a way, which is easy to understand and use. Relevant context-sensitive help content is also provided for all the transactions within the portal.

If more help and training is required on how to use the system, we can deploy a team of support professionals to the client locations at an additional cost.

Does SyMetric have a back-up mechanism to deal with system failures?

All our servers are automatically backed up to a redundant server. In case of a system failure, we can easily restore the data and applications from the redundant server.

Is SyMetric C6 and BIO supported by all browsers?

At SyMetric, we’re committed to developing web applications that go beyond the limits of traditional software. Our development team makes use of new capabilities available in modern, up-to-date browsers. SyMetric C6 and SyMetric BIO are compatible with almost all the latest version of the browsers including Google Chrome, Internet Explorer, Firefox and Safari both on PCs and Mobile Browsers (Limited Capabilities)

Browser Settings: All browsers must have cookies and JavaScript enabled.

Internet Explorer 8 users: Internet Explorer 10 was launched on October 26, 2012, and as a result, we discontinued support for internet explorer 8. Organizations that depend on old versions of Internet Explorer may want to consider a dual browser strategy.

Is the technical support desk available 24/7?

Yes. We have a dedicated team of trained technical support professionals working around the clock to provide the technical support and assistance required by the doctors and CROs.

Can SyMetric C6 and BIO manage the reverse supply chain of stocks?

Yes. SyMetric C6 and BIO is capable of handling the complete supply chain process. For more information on stock management

Can SyMetric keep an account of the drugs dispensed to the patients?

Yes. SyMetric keeps track of all the activities performed on the Patients. A complete summary of the patient can be analyzed using the Individual Patient Summary Report.